Frequently Asked Questions
Q. Will we pay more for your services than if we book travel internally?
A. Our fees are transparent. Yes, we charge a fee but we also have negotiated rates with hotel and car rental partners around the world. Outsourcing your corporate travel to us keeps you and your staff at work doing the work of YOUR business. You pay a very modest fee and get so much service and convenience in return.
Q. How do I know my reservation is confirmed ?
A. After you make an online booking, we will follow up with you to confirm availability and confirm the booking. Your reservation is not confirmed until you receive this follow-up email or fax.
Q. I am not ready to book right now, what should I do ?
A. For flights, you can make a booking and then we can hold the booking for a limited period of time until you are ready to purchase and issue the ticket. When you make a booking, we will inform you of the Lenght of time until the ticket must be issued since this time frame varies by airline.
For hotels, in order to make a booking and hold a room, you must confirm and pay immediately. Unfortunately, we cannot hold a hotel booking for you without payment.
For tours, as tours are related to hotels booking. We will need you 10% for Deposit. This amount is to cover our costs if you cancel the tour. Almost is for cancellation charges of hotels/resorts.
Q. Are there airline discounts available if we book though an agency?
A. Airlines do not give travel agents a discount OR commissions. As you know, booking airfare, especially on the phone is a time consuming process. We do this for you.
We offer our clients the lowest/most logical airfare with every booking, we’re saving our clients valuable time in exchange for a very modest fee.
Q. We’re a small company and we don’t do a whole lot of traveling like bigger businesses. Is it worth it for us to talk about working together?
A. Small companies benefit from our services as much as large ones. You have got to spend major time on your business, not the worries of planning travel. You get the same benefits in terms of our experience, negotiated rates, 24/7 availability and soup-to-nuts travel arrangements. If you have never experienced this kind of service, you will be amazed at the difference it makes. You will be more productive and you’ll most likely find the fees you pay are more like an investment than an expense.
Q. What’s the major difference between EIA Holidays and any other Corporate Travel Agency?
A. We charge a FLAT FEE. Most other agencies have hidden fees. Everyone at EIA has previously worked at other agencies as we grew up in the business. We have seen their tactics first hand. This is the #1 biggest reason we win over new clients. The #2 reason is because we’re really dedicated to a personal-service experience. We don’t treat a corporate account like a “thing”. We treat you like individual travelers. We answer the phone 24/7…and it’s not an answering service…it’s someone from our staff. The difference is night and day. We’re proud of it. You’ll love it.
Q. Do you have the experience to handle a large account? We book a lot of travel.
A. We have been serving corporate clients for over 20 years (collectively we have more years than we’d like to admit). Between our experience, resources, current clientele, and technology, we’re confident in saying , YES…we can handle the needs if you’re a larger company. If your company has over 1,000 traveler’s we do offer CONCUR, one of the nation’s largest on-line corporate booking tools. Best thing to do would be to set up an appointment and let’s learn about your particular travel needs.
Q. When do I need to pay for hotel / resort booking ?
A. All hotel/ resort reservations must be paid in advance and immediately after booking the hotel/resort. We cannot hold hotel/resort bookings without payment.
Note that we accept payment through PayPal, Local Bank transfer and Online Payment Gateway, then it’s easy for you to send us the Deposit, to hold your hotel/resort bookings.
If you are paying by credit card online, your credit card will not be billed until after we confirm the availability of the hotel.
You can pay us 30% Deposit in advance, then pay the rest 07 days before Departs.
Q. How many payment methods do you offer and what are they ?
A. Now we offer 5 payment methods: Cash, Bank transfer, Credit card imprint, Secure PayPal online payment and payment through Western Union.
Q. Do you have electronic air tickets ?
A. Very few of the airlines in Pakistan and Malaysia offer electronic ticket. If an electronic ticket is available, we will issue an electronic ticket instead of a paper ticket, unless a paper ticket is specifically requested by the customer. Electronic tickets will be emailed or faxed to the customer.
Q. What happens if I make an airline booking and then do not confirm or pay ?
A. When you make an airline booking, we can hold the booking for a limited period of time, which depends on the availability of the flight and the airline. If we have not received confirmation from you after two emails or faxes, we will automatically cancel the booking.
If you confirm the booking but arrange to issue and pay the ticket later, we will inform you of the deadline for payment. If you do not make payment before this deadline, the booking will be automatically cancelled.
Q. What if I have special needs for the tour ?
A. If you have special requirements – for example, if you have a large group or young children, or you have infants or the old in your group, or if you are handicapped or have physical limitations, if you have special transportation needs, or if you are vegetarian or have other food allergies – please let us know, and we can work with both you and the service provider ( restaurant, hotels, transportation …) to ensure that we can meet your needs.
Q. I’m a traveler and need emergency assistance, can you help?
A.The fastest way to get help is by calling the number on your itinerary. Should you still need help with your current trip visit this page for a list of telephone numbers by country. *Please note, you must call the number for your home country and there may be charges for this service.
Q. How do I apply for a position with EIA Holidays?
Please visit the Careers section of this site, click the green Search All Global Jobs button and follow the procedures for application. If you’re having technical issues logging in to the online jobs site, please email [email protected]
Q. I’m a traveler and need to change my travel plans. I don’t remember my travel portal login or am having difficulty with the online booking tool, can you help?
A.Please contact the travel department at your company. Each company has a different set of contacts for their business. Most often, emergency contact information can be found within your written policy or on your itinerary.
Q. I’m a traveler and having problems with my hotel booking, can you help?
A.If you made the hotel reservation through EIA Holidays, contact your company’s travel agent or use one of the emergency phone numbers provided here. If you did not book your hotel reservation through EIA Holidays, contact the hotel directly.